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Complaints Procedure

Our solicitor firm is committed to high quality legal advice and client care. However, if you are unhappy with any aspect of the service we have provided for you, and your file handler has not been able to resolve the issue to your satisfaction, then please write in the first instance to Mrs. Janet Cruise, at JF Law Solicitors Ltd., Champion European Suites, Arrowe Brook Road, Wirral CH49 OAB with details of your concerns.

If you would prefer to email (our preferred method of contact) then please email jan@jflaw.co.uk. Mrs. Cruise is a Solicitor and Director at JF Law.

Please detail what aspect of our service you are not happy with and clearly outline what your complaints are and how you would like them resolved (if possible).

Mrs. Cruise will get back to you within 7 working days of your initial complaint. If we need longer to resolve the issues then Mrs. Cruise will advise you of this.

We hope that we can work together to resolve your complaint satisfactorily. Our business thrives on repeat work and recommendations and the last thing we would want is an unhappy Client. We hope therefore that we can work together to reach an outcome you are happy with.

However, if despite our best efforts the matter cannot be resolved to your satisfaction then after exhausting our complaint’s procedure you can write to the legal ombudsman;-

Address: PO Box 6806, Wolverhampton, WV1 9WJ
Website: www.legalombudsman.org.uk
Email: Enquiries@legalombudsman.org.uk
Telephone: 0300 555 0333

Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint.

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